Refund policy

Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the product must be in the same condition in which it was received. It must be unused, uninstalled, not connected to plumbing or electricity, and returned in its original packaging with all accessories, manuals, components, and proof of purchase.

Products that have been installed or used are not eligible for standard returns.

To request a return, contact our Customer Support team:

Email: support@itoiletusa.com
Phone: +1 (689) 323-9903

If your return is accepted, we will provide return instructions and a return shipping label when applicable. Any applicable return shipping costs will be communicated before the return is authorized.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product is defective, damaged during shipping, or you receive the wrong item, contact us as soon as possible at support@itoiletusa.com or +1 (689) 323-9903.

Our team will review the issue and provide the appropriate resolution.

Non-Returnable Items

For hygiene, safety, and installation reasons, products that have been installed, used, connected to plumbing or electricity, altered, or damaged after delivery cannot be returned under our standard return policy.

This does not affect warranty coverage for eligible product defects.

Items specifically marked as Final Sale and gift cards are also non-returnable.

If you are unsure whether your item is eligible for return, please contact our Customer Support team before sending it back.

Exchanges

If you would like a different product or model, the fastest option is to return the eligible item you purchased and, once the return is accepted, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@itoiletusa.com or +1 (689) 323-9903.